Refund Policy

We offer our customers a total satisfaction on all dishes/items together with the dining experience.

For Dining-in:

Should you have any doubt when dining-in with us, please speak to our staff who will be more than happy to assist you.

For Take-away Orders:

Should you have any problems or dissatisfy with any of our product/items, please contact us on 01903 746964 or email us at order@thirteenchurchstreet.co.uk

We offer a full refund. No products/items return is required.

Please contact us within 14 days after the date of collection.

We aim to process your refund within 24 hours after receiving your request.

Please allow between 5 - 10 working days for the refund to credit your account.