Frequently Asked Questions

You can select any available coupon code(s) from a list when checking out your order. Click "My Cart" or "My Basket" , "Redeem Discount" , "Apply Discount" Select available discount code, or enter your own. Click "Apply Discount"

You can pay for your order on our web site using:

• Credit or Debit Card
• PayPal

Payment options are available at check out. We regret cash payment upon collection is not available during the Covid-19 transition to full opening period.

This function is currently unavailable via our online ordering system. If you wish to spend gift voucher(s) on your order, please select "Credit/debit card over the phone" as payment method and continue to complete the checkout. We will call you to process gift voucher(s) redemption.

NO, during the sale period all products are already at its best-selling price, thus you cannot use coupon code during sale period.

During the check out process, you will be given an options to either "check out as guest" or "register" for a shopping account with us. If you already have an account with us, you can log in to your account for a quick check out. Once your account has been created, you will be able to:

• Log in to your "My account" fora quick check out on future orders.
• View your order history.
• Add/edit account address information.

Only your name, address, telephone number, and billing address are stored on our system. We do you not store your card information.

Once you added item(s) to your basket, unless you either complete a check out process or manually delete them from the cart, they will remain in your shopping basket. If you have logged in to your account, they will remain in the basket, even if you had logged out of your account without completing the check out.

• Simply select the dishes from the menu, add them to your basket and complete the checkout.
• Click on "My Basket" button to view your shopping basket, redeem discount coupon and to go to check out
• You will be given an option to check out as guest or to create an online account with us.
• Collection date and time must be selected during the check out process.
• Please allow at least 30 minutes after the order is placed before collection.
• You can choose to pay by credit/debit card or paypal account.Payment is processed securely via WorldPay or PayPal.

After you have successfully created an order and paid, you will receive an email confirming the full order details.

On the day of collecton, we wil send you an email notification of your order current status once it has been processed

Once your payment has been successfully submitted, you will be redirected to a confirmation page.
A copy of the order with full order details will be sent to you by email.
Your order is then successfully received by us.
If you don't receive an email confirmation, please check your "Junk mail" folder.
On the day of collecton, we wil send you an email notification of your order current status once it has been processed.
Alternatively, you can check the latest order status or any messages from us regarding collection slot etc. by logging into your account and select view order history.

If you wish to cancel your order, please contact us on 01903 746964 We will be able to process a full refund, providing that your order have not yet been prepared.